Trust & safety
You stay in control of all of it
You’re about to let someone into your house. Here’s exactly what we check for you, what we keep private, and what you can do if it goes wrong.
One tick, and it means one thing
A contractor gets it when every check their account needs has passed. Until then there is no tick, and they cannot answer your job at all.
What we actually checked
Government photo ID, and either a registered business or proof of address, depending on whether they trade as a company or on their own. Where a trade is licensed, the license too. Each one is a document read by a person and matched against a public register on a given day.
Nobody has inspected the work. The tick is about paperwork and identity. It is not a quality rating, we do not present it as one, and you should still ask for references on anything that matters.
It comes off on its own
A license that lapses stops counting the moment the date passes, without anyone having to notice. A tick you can see today is current today.
Your number never reaches them
Ring a contractor and the call runs through us. They never see your number, so you never get a cold call about a job you didn’t go ahead with.
Not on the profile, not during the call, not in any record afterwards.
- Blocking is complete. One tap closes calls, messages and any new job at once.
- Your address is separate, and later. Only shared once you’ve picked someone.
- Browsing stays private. You decide when to get in touch.
Your number stays yours to give
We never pass it on. Swap numbers later if you want to. That’s your call.
The price they quote is the price you pay
Nothing added, nothing deducted, and Taskovery is not in the payment at all. Your contractor invoices you and you settle it with them, the same as anyone you found yourself.
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They name a price
Once they’ve seen your job. One figure, and what it covers, in writing.
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You accept it, or you don’t
Nothing is owed until you accept. The figure is recorded here, so there is an answer if it is ever argued about.
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They invoice you
Your contractor bills you directly. Their invoice, their terms, their bank account.
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We take no part of it
No commission, no fee, nothing added. We are paid by partners for their plan, and that is the same amount whatever they bill you.
We can
- Show the figure you accepted
- Act on their account
- Act on their reviews
- Take your report
We cannot
- Reverse a payment
- Refund you
- Hold your money
We are not in the payment, so we have no power over it. Your consumer rights apply however you paid. Holding other people’s money is a regulated activity, and we would rather be plainly outside it.
We never charge you a cent
No fee, no add-on, no service charge, no insurance product. The price your contractor quoted is what you pay them. Our numbers are published too.
Something not right? Tell us
Take it up with your contractor first. If you get nowhere, tell us. We can’t claw back a payment we were never in, but we can act on their account and their reviews.
If someone calls asking for payment, it is not us
Nobody from Taskovery will ring, text or email asking for a payment, a deposit, or your card to “verify your account”. We only ever ask inside the app, against a job, at a price you already accepted. Tell us at help@trustlane.co.nz.
When you’re looking at a paid result
Some contractors pay to appear first. You get told which ones, and you get two ways of looking that nobody can buy.
A bought week of placement lifts a contractor in Best match and marks them Promoted. Nothing else differs, and a monthly plan buys no position at all. You can’t buy the tick and you can’t buy a star.
- Every promoted card says so, on the card, not in a footnote.
- Closest is genuinely closest. No placement at all. Nearest first, in order.
- Top rated is genuinely top rated. Also untouched. The best rated first, whatever anyone pays.
- Connections are ordered by what you asked for. Your setting, on your post.
Every review you read came from a real job
Nobody can post one without having actually hired that contractor and seen the job through to Completed.
- One job, one review. Every star on a profile traces back to a job that actually happened.
- Everyone writes freely. Reviews publish about half a day later, so each goes up on its own merits.
- Ratings are calculated, not claimed. Worked out on our side from real jobs.
- A public right of reply. Providers can answer any review once it’s up.
What you can do if something goes wrong
All of it is one tap away, and you never have to explain yourself.
Tell us, in your own words
Flag anything right from the item itself, in your own words. No category to squeeze it into. A person reads every one.
Block them, instantly
One tap, immediate and mutual. Messages, posts and any new job, all closed. You never have to explain it.
Talk to a person
Email help@trustlane.co.nz. In an emergency, always call 911 first.
You’re covered by more than us
Two places that outrank anything we can do. Both free, both independent of us, and neither needs our permission.
Everything we know about you
It’s a short list, and this is all of it.
What we hold
- Your name, phone number and city
- Your job posts and the messages you send in the app
- Your street address, shared only once you’ve chosen someone
- For providers: business details, trades, coverage area, and verification documents
- The price on each job and where the money got to, visible only to the two of you
- Enough activity to work out your reply time. De-duplicated, never sold
Things you never have to hand over
- Card details to a contractor. You pay Taskovery, and a processor will hold the card, not us and not them
- Your phone number to the other side. Calls run through us
- Your bank details. Money comes back the way you paid it
- Live location. The towns you picked are all it takes
- Your contacts, your photo library, or anything from your other apps
- Anything for advertising. There are no ads in either app
Anything you’d like to ask?
Ask us directly. We’re happy to walk you through any of it.