Trust & safety
Verified pros. Protected payments.
You’re about to let someone into your home and pay them. Here’s exactly what we check before a pro can reply, how your money is held until the job is done, and what happens if something goes wrong.
The Taskovery Verified seal
A pro gets the blue seal when Stripe has checked who they are and the bank account they are paid into. Until then there is no seal, and they cannot reply to your job at all.
-
Identity and bank, checked by Stripe
Before a pro can reply to a job, they set up payouts with Stripe, our payments provider. Stripe confirms who they are and the bank account they are paid into. The seal appears once Stripe lets them be paid, and goes if Stripe restricts the account. Required of every pro.
-
Trade licence, where your job needs one
Optional, checked on the public register and shown as its own dated badge. Look for it on gas, electrical and other licensed work, and confirm it covers your job.
-
A reliability record
Every paid booking a pro cancels is recorded. Over 15% and their account is reviewed; with two or more, new bookings pause until we have spoken to them.
It is not a criminal background check or proof of insurance, and it reflects the most recent check. Ask your pro about experience, references and any insurance your job needs.
Other sites use the same word for different checks: what “verified” can mean on other sites. To check a license yourself, see where to look it up in your country.
Every review you read came from a real job
Nobody can post one without having actually hired that contractor and seen the job through to Completed.
- One job, one review. Every star on a profile traces back to a job that actually happened.
- Everyone writes freely. Reviews publish about half a day later, so each goes up on its own merits.
- Ratings are calculated, not claimed. Worked out on our side from real jobs.
- A public right of reply. Providers can answer any review once it’s up.
Reading them well is a skill of its own: how to read reviews and profiles.
What you can do if something goes wrong
All of it is one tap away, and you never have to explain yourself.
Tell us, in your own words
Flag anything right from the item itself, in your own words. No category to squeeze it into. A person reads every one.
Block them, instantly
One tap, immediate and mutual. Messages, posts and any new job, all closed. You never have to explain it.
Talk to a person
Email help@taskovery.com. In an emergency, always call 911 first.
You’re covered by more than us
Two places that outrank anything we can do. Both free, both independent of us, and neither needs our permission.
Payment protection: your money waits until the job is done
You pay the price your pro quoted when you book. Taskovery holds it, and your pro is paid once the work is done. No connection fee is added.
-
They name a price
Once they’ve seen your job: one figure, and what it covers, in writing on the job.
-
You book and pay
By card, on Stripe’s secure checkout. Your booking is confirmed and the money is held by Taskovery, not passed to your pro.
-
The work gets done
Your pro marks the job done. You have 72 hours to release the payment or report a problem. A pro on Pro is paid as soon as they mark it done; you can still report a problem and we will look into it.
-
Your pro is paid
When you release it, or after 72 hours if you have not reported a problem; at once if they are on Pro. Our commission comes out of their side, never yours.
We can
- Hold your payment until the job is done
- Stop it if you report a problem
- Refund a cancelled booking
- Act on a pro’s account and reviews
We do not
- Inspect the work ourselves
- Insure or guarantee the result
- Take away your consumer rights
Changed your plans?
Before you pay, cancel for nothing. After paying and before the work is done, cancel from the job and get it back less a 3.5% admin fee for card costs we cannot recover. The full rules.
Something not right?
Report a problem on the job before the payment is released. Nothing goes to your pro while a person at Taskovery looks at it with you both, and we can refund all or part of it.
Only ever pay inside Taskovery
Pay a booking only on the payment card in your Taskovery account, which opens Stripe’s checkout. Nobody from Taskovery will ring, text or email asking for a payment or your card details. If a pro asks you to pay another way, you lose payment protection, so please tell us at help@taskovery.com.
Who can see your number
Ring a contractor and it is an ordinary call. Call shows you their own number and hands it to your phone, so they see yours when it rings, the same as any call.
A contractor you choose can see it too once your conversation is open, and so can a contractor on our Pro plan you message or who answers your job, so they can ring you back. Nobody browsing jobs or profiles can.
- Blocking is complete. One tap closes calls, messages and any new job at once.
- Your address is separate, and later. Only shared once you’ve picked someone.
- Browsing stays private. You decide when to get in touch.
Only the people you are in touch with
Your number is shown to a contractor you have rung or chosen, or one on our Pro plan you are in touch with, and to nobody else. Block someone and they cannot see it any more.
When you’re looking at a paid result
Some contractors pay to appear first. You get told which ones, and you get two ways of looking that nobody can buy.
A bought week of placement lifts a contractor in Best match and marks them Promoted. Nothing else differs, and a plan buys no position at all: the Featured partner badge marks Pro partners our team has reviewed, and moves nobody up a list. You can’t buy the tick and you can’t buy a star.
- Every promoted card says so, on the card, not in a footnote.
- Closest is genuinely closest. No placement at all. Nearest first, in order.
- Top rated is genuinely top rated. Also untouched. The best rated first, whatever anyone pays.
- Connections are ordered by what you asked for. Your setting, on your post.
Everything we know about you
It’s a short list, and this is all of it.
What we hold
- Your name, phone number and city
- Your job posts and the messages you send in the app
- Your street address, shared only once you’ve chosen someone
- For providers: business details, trades, coverage area, and any trade licence they add
- The price on each job and where the money got to, visible only to the two of you
- Enough activity to work out your reply time. De-duplicated, never sold
Things you never have to hand over
- Card details to us. You enter them on Stripe’s secure checkout, never on our pages
- Your phone number to anyone browsing. Only a contractor you are in touch with can see it
- Your bank details. We are never in the payment, so there is nothing for us to hold
- Live location. The towns you picked are all it takes
- Your contacts, your photo library, or anything from your other apps
- Anything for advertising. There are no ads in either app
Anything you’d like to ask?
Ask us directly. We’re happy to walk you through any of it.