Support
Talk to a person
Email and you get a person, every time. No ticket number.
Chat
Open the chatThe round button in the bottom corner of every page. Our assistant answers straight away, and anything about your own job or account goes to a person, who replies right there.
In an emergency, always call 911 first.
For customers
Getting someone to your door
How do I reach a contractor quickly?
Open the app, open the list of contractors who cover you, tap one of them, tap Call. Four taps. They’re on the first screen, so there’s nothing to get through first, and you can ring anyone whose coverage area reaches your city. Tapping a trade tile does something different: it opens the form to post that job, so every contractor in the trade gets it at once.
First launch only, you sign in once with a code and tell us your name and city. After that the app opens straight onto the trades.
If they don’t pick up, try the next one, or post the job. That reaches all of them at once.
Will the contractor get my phone number?
Yes, once you are in touch. Call shows you the contractor’s own number and hands it to your phone, so when it rings they see yours the way they would any other call. A contractor you choose can see your number once your chat with them is open, and so can a contractor on our Pro plan you message or who answers your job, so they can ring you back. Nobody just browsing can. Your street address is only shared once you’ve picked someone.
What does it cost to use Taskovery?
Nothing. Posting a job, reading the connections, browsing a trade and messaging a contractor are all free. You pay your contractor for the work and nothing on top of it.
There are no optional extras either. No fee, no add-on, no service charge, no insurance product. The price your contractor quoted is the exact amount that leaves your account. Partners pay us, never you: a flat monthly plan, or a flat fee when you pick them, and never a share of what they bill you.
We’re paid by the contractor’s side, not by you. Those numbers are published too.
How does paying work?
Your contractor sends you a price once they’ve seen the job, with what it covers written down. Nothing is owed until you accept it.
To book, pay the price through Taskovery on the job’s payment card, by card on Stripe’s checkout. Nothing is added to the price you agreed. Your booking is then confirmed and we hold the payment.
Your contractor is paid when you release it, or 72 hours after they mark the job done unless you report a problem. A contractor on Pro is paid as soon as they mark the job done. Report a problem and the payment stays on hold while a person at Taskovery looks at it with you both; we can refund all or part of it.
Cancel before you pay and nothing is owed. Cancel after paying and before the work is done and you get it back less a 3.5% admin fee; if your contractor cancels, you get all of it back. Your consumer rights apply either way.
How do I get the best replies to my job?
Detail does the work. “The mixer in the main bathroom drips, I’ve already bought a standard Methven replacement” beats “tap broken” every time. A photo helps too.
Want someone today? Browse the trade and ring a few people directly. It works alongside your post. And we’re on help@taskovery.com if you’d like a hand with the wording, or read how to describe the job.
Can I ask for a price before I choose someone?
Yes. Tick Ask for a rough price when you post and every connection comes back with a ballpark. It’s an estimate, labeled as one, and never becomes an agreed price. The real price arrives later, from the person you chose.
You can also message someone and ask. Plenty of jobs can’t be priced until someone has looked, and “I’d need to see it” is a fair answer.
I’ve picked someone. What happens now?
You both land straight in a conversation, and your address is shared with them. Timing and access are worked out between the two of you from there, and once they’ve seen the job they send you a price to accept.
The job moves Connected → In progress → Completed. Completing it is what lets you leave a review.
Can I change my mind after picking someone?
Of course. Either side can cancel with no fee and no penalty. A quick message first is appreciated, since they may have blocked out a day.
Anything you have already paid is between you and your contractor, because Taskovery is never in the payment, and your consumer rights apply either way. If it goes wrong, raise it on the job or email help@taskovery.com.
Do I need a password?
No. A code emailed to you always works, needs nothing remembered, and is what proves the address is yours in the first place.
A password is optional and exists for one reason: signing in somewhere new without waiting for an email. You can set one right after you first sign in, or any time from Settings, and it needs to be at least eight characters.
Forgotten it? Leave the password box empty and ask for a code. That route is never closed off. You can set a new password from Settings once you’re back in.
How do I delete my account?
From Profile → Settings in the app, or email help@taskovery.com from the address on your account and we’ll take care of it.
For contractors
Setting yourself up and getting work
What do I need to sign up?
Business name, the trades you do, where you’re based, and the towns or states you work in. Then one check: you set up payouts with Stripe, the payments company that pays you.
Stripe asks for your ID details and the bank account you’re paid into, on its own secure pages. When Stripe has checked them you get the blue tick and can reply to jobs. There is nothing to upload to us. A trade license is optional and shows as its own badge, separate from the tick; if your trade is regulated you’ll want it. What the tick covers, and what it does not prove.
How long does verification take, and can I work meanwhile?
Setting up payouts takes about five minutes. Stripe usually decides within a minute or two, sometimes a day, and the tick appears by itself.
You cannot apply for a posted job until Stripe has verified you. That is deliberate, and it is the thing a customer is relying on when they let someone into their house. It is enforced on our side, so there is no version of this where it quietly does not apply to somebody.
What you can do meanwhile: build your profile, appear in searches, be messaged and be rung directly.
How do I see more jobs?
Two settings do most of the work: the places you work and your secondary trades. Add a town you travel to, or a whole state, and you start hearing about jobs there. A plumber who also does appliance work doubles the lists they appear in just by ticking it.
Do I pay for leads?
Not per lead, no. You never pay to see a job, reply to it or chat while the customer decides, and nobody sells you a customer's contact details before they have chosen you. You can see every job in your trade and your area for free, however many there are.
Joining and replying are free, with no credits and no hire fees. When a customer books you and pays through Taskovery, we keep 15%, or 10% when the same customer books you again. Pro is 99 USD per month after an eligible 14-day trial, with 10% and 5%, customer calls from your profile, the Trade room, direct introductions and the Featured partner badge after our review. Compare the plans.
How that compares with other sites: pay per lead vs subscription.
Can I appear higher in the results?
One way, and it is labeled where a customer can see it: anyone can buy a week of placement in one trade in one area for $29. Your plan buys you no position at all, and direct referrals are matched to the customer’s needs, your skills, location and availability.
Every card lifted that way carries the word Promoted. The Closest and Top rated sorts have no placement at all, and nobody can buy their way up them, including us.
The rest is earned: your rating, whether Stripe has verified you, how fast you reply, and how close you are to the job.