Terms of use

The short version

Three things carry most of the weight on this page. If you read nothing else, read these.

1. Your contract for the work is with your contractor, not with us. We introduce you. They do the job, set the price and stand behind it.
2. Read what each check or badge actually covers. Identity and document checks are different from the experience and portfolio review for a Featured partner. Neither is an on-site inspection, insurance or a guarantee of the result of your job.
3. When you pay through Taskovery, we hold your payment until the job is done. We collect it for your contractor, release it when you confirm the work (or 72 hours after they mark it done, unless you report a problem; if they are on Scale, as soon as they mark it done), and can refund it if the booking is cancelled or a problem is settled in your favour. See paying and refunds.

None of this reduces the rights the law gives you where you live. Consumer law in every country we operate in gives you rights that a document like this one cannot take away, and we are not trying to. If anything here reads as though it takes away such a right, it does not apply to you to that extent, and the rest of the page still stands.

What Taskovery is, and what it is not

Taskovery is the trading name of Trustlane LLC, a limited liability company formed in the State of Montana, United States. The company name has not changed, so you will see both: Taskovery is what the service is called, Trustlane LLC is who you are contracting with. In these terms, “Taskovery”, “we” and “us” mean Trustlane LLC.

Trustlane LLC operates a marketplace connecting customers and independent contractors through posted jobs, public profiles and direct contact, and team introductions where included with a partner plan. We also provide the account, messaging and partner-support features described on the site. Availability depends on location and suitable contractors.

When you hire a contractor through Taskovery, your contract for that work is with the contractor, not with us. They decide what to charge, when they can come, and how they do the job. We are not a party to it, we do not supervise it, and we do not carry it out.

Read that alongside what we say on Trust & safety, because it is the single most important thing on this page:

• We do not inspect completed jobs or certify workmanship. A portfolio and experience review, where stated on a Featured partner profile, is not an inspection of the work or proof of suitability for every job.
• We do not guarantee outcomes, quality, timing, or price.
• We do not insure your contractor’s work. Holding a payment until a job is done, as described under paying and refunds, is not insurance or a guarantee of the work. This does not limit our responsibility for our own services or your statutory remedies.
• We do not employ the contractors. They are independent businesses, and they are not our agents. Nobody on Taskovery can make a promise on our behalf.

What we do claim is narrow and specific, and it is set out under what we check.

What we are responsible for

We are responsible for doing our own job properly. That means running the checks we say we run, with reasonable care and skill, and describing what they found honestly. If we fail to do that and you suffer loss because of it, we are responsible for that, and nothing on this page limits it. That is a different thing from the contractor’s work, which is theirs.

Legal notices and correspondence: Trustlane LLC, 1001 S North Main Street, Ste 600, Kalispell, MT 59901, USA. Email help@taskovery.com. This is a correspondence address, not a walk-in customer service location.

Your account

You need to be 18 or over and in a country we operate in: the United States, Canada, the United Kingdom, Ireland, Australia or New Zealand.

Keep your sign-in details secure and do not share them. Tell us at help@taskovery.com promptly if you suspect unauthorised access. We will assess reports of misuse; you are not automatically responsible for every action taken by someone who accessed your account without permission.

Give us accurate account, phone and location information and keep it current. A country selection or phone country code helps set your service market; it does not determine your legal residence or remove the mandatory rights you have where you actually live or receive services.

One account per person. You can close yours whenever you like from Profile → Settings.

What we check, exactly

Since 25 October 2026 a contractor has one required check, and Stripe runs it. There is one optional badge on top.

• Identity, through Stripe. Before a contractor can reply to a job, they set up payouts with Stripe, the payments company that pays them. Stripe checks who they are and the bank account they are paid into, under its own rules and the law where they are. Taskovery does not see or keep their ID document or bank account number. The verified badge appears once Stripe lets their account be paid, and is taken away if Stripe later restricts it. Required of everyone.
• Trade licence. A check of a current registration on the relevant register or scheme, where available. Uploading this badge is optional on Taskovery; holding every licence, registration or permit legally required for the actual work is not optional. An absent badge is not confirmation that no licence is needed.

A contractor whose Stripe setup has not passed cannot apply for your job or be awarded one. They can still build a profile, be found and be contacted, so you may meet one who is partway through.

What a badge is, and what it is not

A badge records a check at a point in time. The identity badge reflects what Stripe last told us about the contractor’s payout account; a licence badge records a document we looked at, on a date, and shows that date. Neither says everything is true today.

Gating job applications on these checks is a rule about who may use Taskovery. It is not a recommendation, an endorsement, an approval, or a view about any contractor. Passing the identity check means somebody proved who they are to Stripe. It does not mean we think you should hire them.

Here is the closed list of what we do not check, and we would rather be blunt than let you assume:

• We do not check insurance. We do not require contractors to hold public liability insurance and we do not verify any that they hold. Ask your contractor directly, and ask to see it.
• We do not run criminal record checks on anyone.
• We do not check credit, solvency, or whether a business has debts or judgments against it.
• We do not independently certify workmanship, competence, qualifications or training. A Featured partner review covers the experience, past-work information and customer-care checks stated for that badge, not an inspection or blanket approval of their services.
• We do not check that a licence covers your particular job. A licensed plumber is not necessarily a registered gas fitter. See high-risk work.
• We do not check employees or subcontractors. Our checks are on the person running the profile. If they send somebody else to your home, we have not checked that person at all.
• We do not re-check continuously. A licence can lapse the day after we saw it.

We re-run the licence check periodically and re-date the badge when we do. A badge older than its date is a record, not a promise. Use your own judgement as well, and ask the questions you would ask anyone you found any other way.

If a document a contractor sends us does not check out, they do not get that badge. If we conclude a document was deliberately falsified, we close the account and it stops being visible to customers.

Restricted and high-risk work

Some work is dangerous, and in most of our countries some of it may only be done by somebody holding a specific registration. Gas. Electrical work. Asbestos. Structural work. Work at height. Water and drainage in some places.

Our trade licence badge does not tell you that a contractor is registered for your particular job. It tells you they held a registration we could find on a public register on the date shown. Trades are narrower than they look, and the registration that covers a bathroom refit is not the one that covers moving a gas line.

If your job touches any of the above, ask for the specific registration for that work and confirm it with the relevant local regulator or register. Requirements vary by trade, country, state, province and territory. If the required authorisation cannot be confirmed, do not let the work start.

Contractors: you must hold every licence, registration and permit the law where you work requires for the work you take on, and keep them current. Do not accept work you are not registered to do.

In an emergency

Taskovery is not an emergency service and nobody is watching it around the clock. Do not post a job and wait if somebody is in danger.

If you can smell gas, if there is fire, if water is near electricity, or if anyone is hurt, call your emergency number, which is 911 where you are, and your gas or electricity network operator. Deal with the danger first. Find a contractor afterwards.

Job screening and automated assistance

We use automated tools, including AI, to help draft titles, select trades, estimate job size and screen posts. Understandable, legitimate service requests may be approved automatically. Suspected spam, unsafe or illegal requests, exposed private information and requests that cannot be understood may be held for a person to review. A published job is not confirmation that the work is safe, licensed, legal in every location, or correctly priced.

Check any suggested wording before posting. Estimates are not contractor quotes. Do not put phone numbers, email addresses, identification documents or a precise private address in the public job description. If a post is held, miscategorised or rejected, contact help@taskovery.com for human review. We remain responsible for our own service and legal obligations when using automated tools. Our privacy policy explains personal-data handling.

If you are hiring

Taskovery adds no fee for customers. Posting a job, reading replies, browsing a trade and messaging a contractor are free, and we add no connection fee or service charge to your contractor’s price. When you book, you pay the contractor’s price, and our commission comes out of the contractor’s side of it. Agree the total price, taxes, materials and any later changes in writing (the price card in the app is a good place) before authorising the work. Our commission rates are published.

You choose who you hire. We order results, and we tell you when placement has been paid for, but nobody can buy their way into your job.

A Featured partner badge means the contractor is on our Scale plan and our team reviewed their experience, past work and customer care. It is not an inspection of their work, a recommendation for your job or a guarantee, and it does not change their rating, their reviews or the order of results.

Your street address is shared only with the contractor you choose, and only once you have chosen them. Your email address is not handed over. Your phone number is available to the partner you choose, or to a Scale partner who has answered your job or is in a conversation with you. Blocking prevents that access. Calling a contractor through your phone also uses your ordinary caller-ID settings. See our privacy policy for the details.

Cancelling. Before you pay, either of you can cancel for nothing. If you cancel a booking you have already paid for, before the work is marked done, we refund you less a 3.5% admin fee, which covers card-processing costs we cannot get back. If your contractor cancels, you get everything back. Where the law gives you a right to cancel without charge (for example a cooling-off period), we do not charge the fee. Any other cancellation arrangements between you and the contractor must comply with applicable law, including limits on deposits or cancellation charges. An agreed term cannot remove a mandatory right.

If you ask us to find someone for you, for example in a message to our Facebook Page, and you agree, we create a free Taskovery account in your name with the email address or phone number you gave us, post your job to it, and offer it to one verified contractor we choose. You can sign in to follow the job and talk to the contractor, and you can ask us to close the account at any time.

If you are a contractor

You are an independent business. You set your own prices, decide which jobs to take and which to refuse, choose your own hours, use your own tools and materials, and may work for anyone else including our competitors. You are responsible for your own tax, insurance, licensing and compliance with the law. Nothing here makes you our employee, our worker, our agent or our partner in the legal sense, and we do not direct or control how you do a job.

The legal status of a working relationship is determined by the applicable law and what happens in practice, not simply by a label in these terms. Nothing here removes employment or worker rights that the law says apply.

Plans and commission

Joining, replying to jobs and your public profile are free. Starter has no monthly subscription. Scale costs 99 USD a month after an eligible 14-day free trial (payment card required). New subscriptions are charged in US dollars in all six service countries; this is not 99 in each local currency. Currency, applicable tax and the full payable amount are disclosed before payment. Existing subscriptions keep their agreed terms as described below.

Commission. When a customer books you and pays through Taskovery, we keep a commission from that payment: 15% on Starter and 10% on Scale. When the same customer books you again after a finished, paid booking between you of at least 20 in the job currency, the commission on their later bookings with you is 10% on Starter and 5% on Scale. The rate and what you receive are shown on the price before you send it. At payment we apply the lower of that rate and the rate you qualify for then, never a higher one. There is no commission on a preserved historical direct-payment agreement described under safe payments.

If you joined before 24 October 2026, the commission applies only to prices you send after you agree to these terms, which we ask you to do the first time you send a price. Until then, prices you send are settled directly with no commission.

Take payment for Taskovery bookings through Taskovery. Do not ask a customer to pay you another way to bypass the booking payment or commission. See safe payments and off-platform payment rules, including the treatment of existing direct-payment agreements and account restrictions.

Connection credits and hire fees ended on 24 October 2026. Replying and connecting with customers are free. No credit purchase was ever completed; if you believe you paid us for credits or a hire fee, contact help@taskovery.com and we will refund it.

Getting paid

Payouts are made through Stripe. Before your first payout you set up a payout account with Stripe, our payments provider; we fill in what we already know and Stripe asks for your bank account and the details the law requires to pay you. Payment processing services for contractors on Taskovery are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (outside the United States, the Stripe Recipient Agreement may apply instead). By setting up payouts you agree to be bound by those agreements, as Stripe may modify them from time to time. As a condition of Taskovery enabling payouts through Stripe, you agree to give us accurate and complete information about you and your business, and you authorise us to share it and transaction information related to your use of Stripe’s services with Stripe.

When you are paid. We release your share when the customer confirms the job is done, or 72 hours after you mark it done unless the customer reports a problem in that time. On Scale, we release it as soon as you mark the job done, and where Stripe supports it we send it to your debit card straight away as an Instant Payout; Taskovery pays Stripe’s instant payout fee. If a customer then reports a problem, we may recover a refund from you. Your share is the price less the commission. Stripe then pays it into your bank on your payout schedule. If the customer’s payment settled in a different currency from your bank account, Stripe converts it at its rate. A payment waits safely with us until your payout account can receive it.

If you cancel a paid booking, the customer is refunded in full and the cancellation is recorded. If you cancel more than 15% of your paid bookings over 12 months, your account is flagged for review; with two or more such cancellations, new bookings are paused until we have reviewed it with you. We tell you when this happens and you can explain. Jobs you already have carry on.

If a customer reports a problem, the payment stays on hold while we look at it with you both. We may release it to you, refund the customer, or refund part and release the rest of your share, and we tell you both why. If a customer’s bank reverses a payment after you have been paid (a chargeback) because of the work, we may recover your share from you, including from future payouts; we will not do so where the reversal was our fault.

Scale (formerly Pro)

14-day Scale trial: payment card required. Eligible first-time subscribers start the trial through secure checkout, explicitly agreeing to automatic monthly renewal at 99 USD a month after the trial. Cancel before the stated trial-end time to avoid that charge. The trial is available once per eligible account. Checkout shows your exact trial-end and first-charge information, and we send a reminder before the trial ends.

What Scale includes: the lower commission and payout benefits described above, plus the direct-referral and eligible Featured partner features described below. Scale is not a promise of work or income. Your account and checkout show the features available to you before you subscribe.

Our standard, on either plan. Partners are expected to provide exceptional workmanship, communicate clearly, arrive reliably and respond to customer concerns. Paying does not replace the checks, and we may close an account that does not meet these terms whichever plan it is on.

Partner support. Contact us through support chat or help@taskovery.com. Our team responds during its working hours; support is not monitored continuously and is not an emergency service.

Direct referrals, on Scale. We introduce suitable customer requests based on your services, location and availability. You see the work before deciding whether to accept it and agree your price with the customer. A referral is not a promise of a fixed number of jobs or income.

The Featured partner badge, on Scale. When you are on Scale and our team has spoken with you, verified at least one year of relevant work experience and reviewed your past work and customer care, your profile and your card in search results show a Featured partner badge, with a line telling customers what it means. It is not a verification badge, an inspection of your work or a guarantee, it does not change your rating, your reviews or the order of results, and it goes when your Scale plan ends or when you change the trade or country we reviewed.

Cancellation and renewals. Scale renews monthly until cancelled. Cancel from Billing in the Partner portal or Stripe’s billing portal before your trial ends or your next renewal. If these controls are unavailable, email help@taskovery.com; a clear cancellation request received before renewal is treated as received then. Cancellation stops future renewals; unless a refund or legal cancellation right ends service sooner, benefits continue until the trial or paid period ends. We email receipts after charges and reminders before renewal.

Existing agreements. Existing subscriptions keep their agreed price, benefits and accrued refund rights until you explicitly agree to a change or cancel. If an earlier Pro agreement included the first-customer cash guarantee, that promise is preserved: no customer choosing you within 14 days of your first payment qualifies for its full first-payment refund when requested within 30 days of payment, once per business.

Changes and legal rights. We give required advance notice of price or commission changes; they never reprice a booking already paid or a price already sent. A free account is never converted into an automatically renewing subscription by a notice. If a charge is wrong, contact us and we will review it.

Legal cancellation rights are separate

The free trial and any preserved legacy guarantee do not replace legal cancellation, refund or other remedies. Their eligibility rules do not restrict statutory claims. A business label or a paid partner account does not by itself exclude protections that the law also gives a small business.

If you contract as a consumer in the UK or Ireland, a distance service contract will generally carry a 14-day cancellation period from agreement, subject to the applicable rules and exceptions. Where that right applies, you can cancel without giving a reason. If you ask for service to start during the period, a lawful proportionate charge may apply only where the required information and express request were obtained. Starting to use an account does not, by itself, waive that right. Other countries, states and provinces may give different or additional rights.

To exercise a cancellation right against Taskovery, send a clear statement to help@taskovery.com, use support chat, or write to our correspondence address above. You may use: “I cancel my Taskovery service contract agreed on [date]. My name and account email are [details].” No special wording or form is required. Refunds required by law will be made within the applicable legal deadline, normally using the original payment method. Contact your contractor separately to cancel the contract for their work; we can help you locate the contact information.

Tax and currency

Scale’s price is 99 US dollars a month in every country, and is exclusive of sales tax, VAT, GST, HST, QST and any similar transaction tax. Our commission is likewise exclusive of any such tax we are required to charge on it. A contractor’s price is theirs to set, including any tax they must charge the customer.

Where we are registered for such a tax where you are, and are required to charge it, we will add it and show it to you before you pay. Where you are a business that has to account for the tax yourself, we will invoice without it and say so on the invoice. You tell us truthfully whether you are buying for a business and give us your tax registration number where you have one, and you keep that up to date, because it decides which of those two applies. We remain responsible for our own tax compliance. We will not transfer our own errors, penalties or liabilities to you through these terms; any correction must have a lawful basis and be explained to you.

Your total payable amount must be disclosed before payment. Where local law requires a tax-inclusive advertised price or other pricing information, those requirements apply; describing a price as tax-exclusive here does not override them. You will not be charged an undisclosed mandatory Taskovery fee.

If your card is in a different currency from your plan, your bank sets the exchange rate and may add its own foreign transaction fee. We do not set that rate and we receive no part of that fee. The amount in your own currency will not be the same every month, even when our price has not changed.

Placement, said plainly

Contractors who have bought placement appear above others in Best match, and every card lifted that way is marked Promoted where the customer can see it. Closest and Top rated have no placement at all and cannot be bought.

Your plan does not buy position in customer search results. Scale’s direct introductions are made by our team and have nothing to do with customer search rankings or Google rankings, and the Featured partner badge does not move anyone up a list. Public professional profiles are included with both plans; Google decides which pages to index and where they appear, so search visibility and rankings are not guaranteed.

Placement does not affect your rating, your reviews or your verification badges. None of those are for sale, to anyone, at any price. The Featured partner badge is the one mark that comes with a plan, and it says so wherever it appears.

Your profile and your reviews

You choose what goes on your profile. Your rating, your review count, the reviews themselves and your verification badges have no visibility switch, on any plan. That cuts both ways, and it is exactly why a good review here is worth something.

You can reply publicly to any review. We remove a review only where it breaks the rules below, not because it is unflattering.

Paying and refunds

A contractor names a price after seeing the job. There is no bidding. Nothing is owed until you accept a price and book.

Paying through Taskovery. You pay the price through Taskovery’s Stripe checkout when you book; your statement shows TASKOVERY.COM. Trustlane LLC collects it as your contractor’s limited payment collection agent: once your payment succeeds, you have paid the contractor for that booking, and passing it on to them, less our commission, is our responsibility. Wait for the payment status in your booking to confirm payment; returning from checkout alone is not proof that payment succeeded. If checkout or the contractor’s payout setup is unavailable, contact support before arranging payment. An error or unfinished payout setup is not permission to bypass the platform.

We hold it until the job is done. Your contractor is paid when you confirm the work is done, or 72 hours after they mark it done unless you report a problem in that time. If your contractor is on Scale, they are paid as soon as they mark the job done; you can still report a problem, and we will look into it. Release it sooner if you are happy.

Cancelling. Before you pay, nothing is owed. After you pay and before the work is marked done, you can cancel from the payment card and we refund you less a 3.5% admin fee; if your contractor cancels, we refund all of it. Where the law gives you a right to cancel without charge, we do not charge the fee. Refunds go back to the card you paid with and usually show within 5 to 10 business days.

If something is wrong. Report a problem on the payment card before the payment is released. Nothing goes to the contractor while we look at it with you both. We may release the payment, refund you in full, or refund part and release the rest, and we tell you both why. Our decision does not affect your legal rights against the contractor, or your right to dispute a card payment with your bank.

A thank-you credit. We sometimes give a customer a credit towards a future booking, as a thank-you. It is at our discretion, never promised or advertised as an incentive, and comes off your next booking paid through Taskovery within six months. It has no cash value.

What you keep either way: your rights under the consumer law where you live, which do not depend on how you paid; the verification checks on your contractor; the record of the price you both agreed; and the ability to report a contractor and leave a review.

Safe payments and off-platform payment rules

For work booked through Taskovery, customers and contractors must use the payment route shown in the booking. Do not request, offer or accept cash, a direct bank transfer, a separate payment-app transfer, cryptocurrency or an external payment link to bypass a Taskovery booking payment or its commission. This includes asking someone to cancel or falsely mark a booking as unpaid so that you can settle it privately. Payment methods legitimately offered inside Taskovery’s Stripe checkout are not off-platform payments.

Why this matters. We cannot hold, release or refund money that was not processed through Taskovery. An off-platform payment can leave you without a Taskovery payment record and without our payment-handling support for that transaction. Keep your receipt and report a concerning request through support chat or help@taskovery.com. We can still review a safety complaint. Paying outside Taskovery does not remove your statutory rights or excuse our own legal responsibilities.

A breach of our terms is not automatically a crime. Cash and bank transfers are not inherently illegal. Our rule concerns bypassing the agreed Taskovery payment process; it does not declare a payment method unlawful. Mandatory local law takes priority over this rule.

Existing direct-payment agreements are preserved. A historical booking explicitly agreed as direct-payment under the terms that applied to it is not retrospectively converted to a platform-paid booking or charged a new commission. The existing commission-consent arrangements described above are also preserved. Contact support if your old price card and these instructions disagree; do not pay twice. This exception does not allow a platform-paid booking to be moved off-platform.

Warnings and account action. The apps and website may show an on-device warning when message wording suggests paying outside Taskovery. The warning is guidance, not proof of a breach, a finding of fraud or an automatic ban. After reviewing the circumstances, a serious or repeated breach may lead to a warning, restricted access, suspension or permanent account closure. We apply the notice, proportionality and human-review safeguards under suspending or closing an account; restrictions do not automatically forfeit money owed, refunds or legal remedies. Existing users retain the notice and consent protections under changes to these terms.

What contractors pay us

Our commission on a booking paid through Taskovery (15%, or 10% when the same customer books them again; 10% and 5% on Scale), and the Scale subscription for those who choose it. The commission comes out of the contractor’s price; it is not added to what you pay. Taskovery charges customers no connection fee or service charge. The only charge a customer can have from us is the 3.5% admin fee when they cancel a paid booking.

Reviews

A review can only be left by a customer whose job was actually connected and completed through Taskovery. We do not buy reviews, we do not write them, and we do not let anyone pay to have one removed or hidden.

We do not sort, filter or promote by sentiment. Placement lifts a card in Best match and says so on the card; it does nothing to which reviews are shown or to the rating. Every review a contractor has is shown, good and bad.

We remove a review only where it names somebody who is not party to the job, contains personal information, is abusive or discriminatory, is about a job that did not happen, or was arranged between the two parties. We keep a record of every review we remove and why.

Do not offer anyone anything in exchange for a review, and do not condition anything on a review being positive. If you are a contractor, you may ask a customer to leave a review. You may not ask them to leave a good one.

Prize draws

Our monthly prize draw closed to new entries on 24 October 2026. Entries made before then are in October 2026’s draw under its official rules, which continue to apply to it. If we run a prize draw again, it will have its own official rules.

House rules

Do not use Taskovery to:

• pretend to be someone you are not, or trade under a name that isn’t yours
• request illegal or unsafe work, or offer or accept work without the licences and permissions the law requires
• harass, threaten, or discriminate against anyone
• write a review of a job that did not happen, arrange reviews between yourselves, or present stock or generated images as proof of your own completed work or identity
• scrape, copy or resell profiles, or automate access to the service
• ask a customer for a deposit or payment before you have given them a price they accepted, or ask them to pay you outside Taskovery for a booking made through it
• use more than one account to get around a limit on your own

Contractors: where you take a deposit after a price is accepted, some places cap what you may ask for on home improvement work, and the cap applies whatever the customer agreed. Know the rule where you work. Say what the deposit is for and what happens to it if the job does not go ahead.

We will never ring, text or email you asking for a payment, a deposit, or your card to “verify your account”. You only ever pay a booking on the payment card in your Taskovery account, on Stripe’s checkout page. If anyone asks you to pay another way, it is not us. Report it to help@taskovery.com.

Suspending or closing an account

We may restrict a post or account for a material breach, a credible safety or fraud concern, or a legal requirement. Our response must be proportionate to the issue, and required notices and appeal rights still apply. Contact help@taskovery.com to ask a person to review a decision.

If you are a contractor, being removed costs you work, so we do not do it silently. We tell you what the problem is and give you a reason in writing. Except where we are acting on an immediate risk to somebody’s safety, a legal obligation, or a rule you have broken repeatedly after being told, we give you notice before your account is closed and a chance to put it right or explain. If we suspend you and then conclude we were wrong, we put you back.

Where someone is at risk, we act first and explain afterwards.

You can close your account at any time. This can close requests or change job statuses on Taskovery, but does not by itself cancel a separate contract for work or release either party from its lawful obligations. Agree next steps with the other party and keep any records you need before closing the account.

Your rights, and the limits of ours

Your consumer rights come first

The consumer law where you live gives you rights that nothing on this page reduces. That is true in every country we operate in, and in several of them a business is not permitted even to suggest otherwise. So, plainly: nothing in these terms limits or excludes any right, guarantee or remedy the law gives you and does not let us contract out of. To the extent anything here would, it does not apply to you.

Your rights against your contractor apply to their work regardless of how you paid, and are not affected by anything we do or do not do. Where the trade is licensed or registered where you live, the body that registers them is a route open to you as well.

What we do not limit, at all

We do not exclude or limit our responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not permit us to limit. That is true everywhere on this page, including in the list immediately below.

Where we are not responsible

Subject to both paragraphs above, and because we are a connection service rather than a party to the job:

• we are not responsible for the work a contractor does, the price they charge, or whether they turn up, though we do refund a paid booking as described under paying and refunds
• we are not responsible for the conduct of a contractor or a customer towards each other, except where our own negligence caused the harm
• we are not responsible for what a user writes, including in a review or a message, beyond acting on it when it is reported to us
• we do not promise the service will be uninterrupted or error-free

If you use Taskovery for a business, then to the extent the law allows us to limit it, our total responsibility to you for everything connected with Taskovery in any twelve month period is limited to the greater of the amount you paid us in that period and US$500. We are not responsible to a business user for lost profit, lost business or lost opportunity.

We do not apply that cap to a consumer. The cap and exclusions also do not override protections that apply to business purchasers, including applicable small-business unfair-contract-term rules, consumer guarantees or liability that cannot lawfully be limited. Our responsibility for our own services and the express promises we make is not erased by calling Taskovery a marketplace.

If something goes wrong

Contact us for help. Email help@taskovery.com with the job or payment reference and what went wrong. We will review the complaint during our working hours. Contacting us is not a condition for using a statutory remedy, going to a regulator or court, or raising a valid payment dispute.

If your problem is with the work itself, it is between you and your contractor, and your consumer rights apply. You can request relevant records we hold about your job to help resolve it, including agreed-price information and your messages where available. Disclosure remains subject to identity checks, other people’s privacy, lawful retention and any legal restrictions.

If the two of you cannot agree, the usual next step is the small claims process where you live, which in most of our countries does not need a lawyer. Where the trade is licensed or registered, a complaint to the body that registers them is open to you too.

If your problem is with us, and we cannot resolve it between us, you keep every right to take it further, and you do not need our permission. The consumer regulator for your country is independent of us and free to complain to: in the United States your state attorney general’s consumer protection office or the Federal Trade Commission, in Canada your provincial consumer affairs office, in the United Kingdom Trading Standards through the Citizens Advice consumer service, in Ireland the Competition and Consumer Protection Commission, in Australia the ACCC or your state fair trading office, and in New Zealand the Commerce Commission.

We do not ask you to give up your right to go to court, and we do not require arbitration. We do not stop you joining others in a claim.

Mandatory local protections

These terms do not displace the Australian Consumer Law, New Zealand’s Consumer Guarantees Act and Fair Trading Act, applicable UK and Irish consumer protections, or the federal, state, provincial and territorial protections that apply in the US and Canada. Which rights apply depends on the transaction and your circumstances, not only the country selected in the app. You retain any mandatory rights about contract language, information before purchase, automatic renewal, cancellation, fair terms, privacy and access to local courts or regulators.

Our name and this site

Taskovery, the wordmark, the apps and this site are ours. What you write stays yours: you keep ownership of your profile text, photos, job posts, messages and reviews, and you give us permission to display them where the service needs to, for as long as your account is open. Where a review or a job record has to outlive the account for the service to make sense, we say so in the privacy policy.

Only upload material you own or have permission to use, including permission to show identifiable people or private properties where required. Do not upload someone else’s private documents to a public profile. Our permission to use your content is limited to operating and presenting the service as described in the privacy policy; these terms are not blanket permission to use private messages or identification documents in advertising.

Changes

We may update these terms. If a change matters to you we will tell you before it takes effect, not after. If you are a contractor we will give you at least 15 days’ notice of a change, unless we have to move faster to meet a legal obligation. We will allow any longer notice or explicit agreement required by applicable law. Changes do not retrospectively alter an agreed charge, remove an accrued claim or reduce a guarantee already promised. Continued use does not replace express consent where the law requires it. Subject to those limits, continued use after a notified change takes effect means the updated terms apply. If you would rather not accept them, you can close your account, and if you are on a paid plan you can cancel without penalty.

Which law applies, and where you can bring a claim

This depends on where you are, because the law in several of our countries does not let a business move a consumer somewhere else to argue with them, and we are not going to try.

• If you are a consumer in the United Kingdom: the law of the part of the UK where you live applies, and you can bring proceedings in the courts there.
• If you are a consumer in Ireland, Australia, New Zealand or Canada: the law of the country, and the state, province or territory where you live applies, and you can bring proceedings in the courts there.
• If you are a consumer in the United States: the law of the State of Montana applies and the courts of Montana have jurisdiction, except where the law of the state you live in gives you a right to bring your claim at home, in which case it does.
• If you use Taskovery for a business, anywhere: the law of the State of Montana applies, and the courts of Montana have non-exclusive jurisdiction, which means we can be sued there and it does not stop a court where you are from hearing a claim it decides it should hear.

If a court finds part of these terms unenforceable, the rest still stands.

The general bits

We may transfer these terms to another company if the business is sold or reorganised, and your rights are not reduced by that. You may not transfer your account to somebody else.

If we do not enforce something straight away, we have not given up the right to enforce it later.

If an event outside our reasonable control disrupts the service, we will take reasonable steps to reduce its impact and explain significant interruptions. This does not excuse a failure to take reasonable care or remove any applicable right to cancel, obtain a refund, or claim another statutory remedy.

Notices to us go to help@taskovery.com. Notices to you go to the email address on your account, so keep it current.

These terms, the privacy policy, and the applicable rules of a specific promotion describe our agreement about Taskovery. They do not exclude information, statements or promises that applicable law makes binding, or the rights arising from a misleading statement.